Close the account, withdraw the balance, wait out the cooling-off window

The cookies panel on /cookies/ is the editorial reference for the cookies the lobby writes during the session.

The cookies panel on /cookies/ documents the cookies the lobby writes during the session. The closure request does not clear the cookies on the reader's browser; the reader clears them locally if desired.

The data deletion follows the published retention policy on /privacy/. The retention policy is what the route asserts when the data leaves the live systems.

The privacy card on the wallet screen exposes the responsible-play, marketing and cookie toggles the route references.

The privacy card on the wallet screen exposes three toggles: marketing consent (revoked on deletion), responsible-play settings (carried over to the exclusion period), and the cookie preferences (cleared locally by the reader).

The route asserts the toggles exist and links to /cookies/, /privacy/ and /responsible-play/ for the substantive policy text.

Three cases route to the support inbox form on /contact/ before the self-serve closure path:

1. The wallet holds a non-zero balance the reader cannot withdraw (a pending withdrawal, a settled bet awaiting payout, a Daily Race credit).
2. An active bet has not yet settled and the reader wants the bet to ride out.
3. The mobile number on file is no longer reachable and the OTP step cannot run.

In all three, the inbox form is the documented formal channel. The self-serve closure path is blocked until the case is closed.

The cooling-off window is the safety valve between the closure request and the final confirmation. The default is seven days; the reader can shorten or extend it from 24 hours to 30 days.

Self-exclusion and deletion solve different problems. Self-exclusion is reversible at the end of the stated period; deletion is final after the cooling-off window.

The data deletion on khelo bet24 follows the published retention policy on /privacy/. The policy covers three data classes, each with a different retention rule. The classes are described below in the order the privacy policy presents them.

Account profile and KYC documents. Deleted at closure. The deletion removes the mobile number, the KYC identity (Aadhaar or PAN), the address, the bank match document and the live selfie. The deletion is final after the cooling-off window; the data does not return to the live systems.

Anti-money-laundering records. Retained for the statutory period. AML records are aggregated transaction records the operator is required to retain under anti-money-laundering regulation. The records are retained in anonymised form; the KYC identity is removed but the transaction patterns are kept.

Aggregated analytics. Retained with no personally identifiable data. Aggregated analytics are the read-only counters the operator uses to monitor the lobby. The counters do not carry PII; they are retained indefinitely.

Backups. Rotated on the standard schedule. The operator's backup rotation is a separate lifecycle from the live systems. Data is removed at the end of the rotation cycle, not at the moment of the closure request.

The retention policy is the substantive answer to the question "what is deleted and what is retained". The deletion route points to /privacy/ for the full text; the route itself states the three classes and the three rules in short form.

The cooling-off window exists to prevent reactive closure. A reader who taps Request closure in the heat of a bad session is not in a state to make a permanent decision about the account. The cooling-off window gives the reader seven days (default) to cancel the request and return to the lobby.

The cooling-off window is configurable from 24 hours to 30 days. The default is seven days because seven days is long enough to break the reactive state but short enough that the reader does not feel trapped. The reminder fires at 24 hours and 1 hour before closure, by SMS and in-app notification.

The cooling-off window is the safety valve. The deletion path is final after the window closes. The reader can cancel the request at any point during the window; the cancellation re-opens the account with the same KYC and the same balance.

The cooling-off window is the difference between deletion and reactive deletion. The window is the editorial reference's commitment to the reader that the deletion is not impulsive. The reminder cadence is the commitment that the reader is not surprised by the closure.

Self-exclusion and deletion solve different problems. Self-exclusion is reversible at the end of the stated period; deletion is final after the cooling-off window. The right lever depends on what the reader wants the post-decision state to be.

Pick self-exclusion when the reader wants a longer break (six months to five years) but expects to return to the lobby at the end of the period. Self-exclusion locks the account for the period, revokes marketing consent for the same period, and requires a fresh KYC and a 24-hour reflection window at re-entry. The lockout is reversible at the end of the period; the data is not deleted.

Pick cooldown when the reader wants a short break (24 hours to six weeks) and expects to return to the lobby at the end of the window. The login page accepts credentials but the lobby remains locked. The wallet is read-only and withdrawal remains available.

Pick deletion when the reader wants to exit the lobby permanently. The closure request opens a seven-day cooling-off window (default). After the window, the account closes and the data deletion follows the published retention policy on /privacy/. Anti-money-laundering records are retained for the statutory period; aggregated analytics are retained with no PII. The deletion is final.

The three levers are not interchangeable. A reader who picks deletion when they wanted a break will not be able to return to the lobby at the end of the cooling-off window. A reader who picks self-exclusion when they wanted deletion will see the account re-open at the end of the period. The right lever is the one that matches the reader's intent.